Returns, Exchange & Refund Policy
Last Updated: November 2024
At OzzMart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a simple and fair returns, exchange, and refund policy in accordance with Australian Consumer Law.
Please read through the following policy to understand your rights and how to proceed with returns, exchanges, or refunds.
TERMS: 14-days money back, buyer pays return postage Customer satisfaction is most important for us and that’s why our returns, exchanges and refunds policy is keeping in sync with customer demand. However, this is done keeping some important pointers in mind as mentioned below.
1. Return and Exchange criteria
- Before returning any products purchased through https://ozzmart.com.au/ . please ensure that the items must not have been worn, washed or soiled in any way.
- Provide the original invoice along with the returns. Postage is not refundable.
- We are happy to exchange the products with an incorrect sizing and manufactures fault ensuring that you meet above satisfactory return criteria. Please call us before you send items back to discuss.
- Products returns due to change of mind we may offer you refund or exchange if you meet all the returns criteria.
- If the returned products does not meet Ozzm Mart return and exchange policy the products will send back to you.
2. Process of Returns
Contact customer service team on +44 123456789 to discuss your order. or sales@ozzmart.com.au
3. Returns Address
Ozz Mart
92 Light Avenue
Munno Para
South Australia
5115
We highly recommend sending returns via registered post, as we do not accept responsibility for lost items.
Shipping Rates & Delivery
Flat Rate Shipping Only $12.95 Australia Wide
Express Shipping: 1-3 business days
Standard Shipping: 2-7 business days.
For specific queries on postage, insurance of parcels, shipping and handling, call us on +44 1234567890 or email us at sales@ozzmart.com.au